Need Help?
As we learn more about what our partners and learners need today, MCSLX gathers a list of frequently asked questions. Our responses to these can be found below categorised into the following sections: "Using MCSLX", "Troubleshooting issues" and "Course specific queries". Scroll down the page to find the answer to your question. We're expectant that these will resolve your queries, but if they don't please get in touch with us so that we can help resolve you issue. Click each of the questions below to reveal the answers.
Using MCSLX
There are two types of engagement with MCSLX.
- Public access courses: You will create your own account using a personal email address and then you will pay for and enrol in the publicly accessed courses.
- Partner coordinated courses: For courses set to ‘invitation only’, administrators for the partner organisation will be enrolling you in the course. You will need to register your MCSLX account using the email address you’ve provided to the Partner organisation. You can create your account first (a message displays saying “You’re not enrolled in any courses” until you are enrolled, or you can wait for the enrolment email.
To create your MCSLX account for the first time go to the registration page.
Usernames have to be unique as they are used for enrolment purposes. Therefore there can only be 1 “John”, 1 “Mary” and 1 “Timothy” for example in the database. You may need to include your surname or numbers to differentiate you from other users.
Usernames cannot use spaces so you may need to use a dash (-) or underscore (_) rather instead of a space.
Once your MCSLX account has been created an email from no-reply@mcsl.theologyx.com will be sent to the email address used to set up your account. In that email there will be a button to click hyperlinking you to activate your account. Click the button. A green banner will display confirming you’ve activated your account.
On the sign in page, under the textbox for ‘password’ there is a hyperlink saying “Need help signing in?” Click this.
Enter the email address you need the password resetting for.
Click the ‘Recover my password’ button.
Go to your email inbox.
Find the email from no-reply@mcsl.theologyx.com and click the ‘Change my Password’ button.
On the webpage that opened from the hyperlink, set a new password and confirm it.
You will then need to sign in again.
MCSLX is a learning neighbourhood offering both public and private access courses.
For public access courses you can search via the course catalogue or by partner organisation.
If the course is free to enrol in, click the ‘enrol’ button and the course will immediately display on your dashboard.
If the course is to be paid for you can click the ‘purchase course’ button which will take you through to the ecommerce payment gateway to take payment. You will need to be signed into your account to associate the payment to your account. Once the process is complete the course will display in your dashboard.
If the course is showing ‘invitation only’ the partner organisation’s administrators will be enrolling you in the course, and there may be a separate registration step they request of you. Read the details of the course and guidance should be provided.
When you mark a page with a bookmark a small tag appears on the unit tab and on the course outline under ‘course tools’ a category of ‘bookmarks’ appears. Use this if you’d like to mark particular pages of the course as important.
MCSLX will automatically return you to the last place you viewed in the course when you click the ‘resume course’ button from the course outline.
Troubleshooting issues
If you’re account is locked due to multiple failed attempts, wait about 30 minutes before trying again.
Take care to check you are inputting the correct email address and password when signing in.
Please ensure you’ve typed your email address correctly.
Please check your junk inbox, some antivirus software likes to filter the emails from MCSLX.
Please check again in an hour, it may have been delayed from the system.
Contact mscl@theologyx.com providing the Kathryn with as much detail as you can about the steps you’ve taken. Please note, this is a enquiries email address for all of MCSLX, you will need to provide details of the course you’re enrolling in. If your question is course specific please look in the course details for information.
There are a few options why this is the case.
- You have just created your MCSLX account and you haven’t yet enrolled in any courses.
- If the course is set to invitation only and the administration team haven’t enrolled you in the course yet. They will likely send you an email when you’ve been enrolled.
- You’ve previously engaged with a course which has since been archived. On your dashboard click ‘Past Courses’ to see your archived courses.
- You’ve got a another account with a different email address to the address you paid/enrolled in the course with. Logout of MCSLX and sign back in using the email address which is enrolled in the course(s).
- You’re on the wrong version of TheologyX and you should be on another website. Click the hyperlinks to go to the relevant website: TheologyX, CliffX, MCBX.
Your dashboard is split into current and archived courses. The default view is ‘my courses’ which are your current courses. There is a second tab entitled ‘Past courses’ which reveals to you if you have a relevant archived course to access. If the official end date of the course has passed your course will now show under ‘Past courses’.
MCSLX does not delete past courses, they are simply archived for you to return to.
You may not have activated your account. When an account is created an activation email is sent to the address to verify that the email address used is real and can be accessed. Until an account has been activated via a link in the email, you cannot log back into the account after the initial access.
Go to the mail inbox for your account’s email address and find the email from MCSLX inviting you to activate your account. Once your account has been activated you’ll be able to log in.
This can happen for a few reasons
- You typed the email address incorrectly when you created the account and therefore no email has been received to be able to activate your account. The system cannot send emails to accounts not yet activated.
- You have not yet activated your account. Find the activation email in your mail inbox and follow the link.
- When requesting the password reset you typed the email address incorrectly. Please try again, typing your email address accurately.
- The email is on its way, but not yet arrived into your mail inbox.
- Your account hasn’t been connected to MCSLX yet but has previously been used on another TheologyX website. If your account was originally connected to TheologyX, CliffX or MCBX please go to that site to reset your password, before attempting to log in to MCSLX again.
Course specific questions
We are currently preparing the training for this via MCSLX. Please get in touch with your District Chairman to enquire how this training is completed locally.
We are currently preparing the training for this via MCSLX. Please get in touch with your District Chairman to enquire how this training is completed locally.
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